Privacy Policy - Team Protech Manila

At Team Protech Manila, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, and safeguard the data of our fiber internet subscribers.

1. Information We Collect

• Personal Information: Name, installation address, contact numbers, email address, and valid identification cards provided during registration.
• Account and Billing Data: Subscription plans, payment history, billing statements, and reference numbers from transactions.
• Technical Information: IP addresses, network logs, and device statuses necessary to maintain and troubleshoot your fiber connection.

2. How We Use Your Information

• To establish, manage, and maintain your internet service subscription.
• To process billing transactions, issue invoices, and monitor accounts.
• To provide technical support, service updates, and address network issues.
• To comply with legal requirements and national telecommunication regulations.

3. Data Security and Protection

• We implement strict security measures to protect your personal data from unauthorized access, loss, alteration, or disclosure.
• Your information is only accessible to authorized personnel of Team Protech Manila who need it to fulfill their operational duties.

4. Data Sharing and Disclosure

• We do not sell, rent, or trade your personal data to third parties.
• Information may only be shared with trusted third-party providers (such as payment gateways integrated with OXAPS) strictly to facilitate billing operations, or when required by law enforcement authorities.

5. Subscriber Rights

• Subscribers have the right to request access to their personal data, ask for correction of incorrect details, or updates regarding their account status through our official support channels.

By using our services, you consent to the collection and use of your information as detailed in this policy.